Processing & Shipping
• Can I combine multiple orders into one shipment?
Due to the way that our orders are processed, we are unable to combine orders. We utilize multiple shipping facilities and your order may, in fact, ship in multiple packages. You will receive a shipping confirmation email once all of your items have been sent out.
• How do I check the status of my order?
Click on the link in the shipping confirmation email that was sent to you.
• How much is shipping?
Shipping costs are based on the weight of the package and destination. Please also be advised that any order being shipped internationally will be subject to import/handling fees imposed by local agencies and that these charges are not included in the cost of shipping paid at checkout. Always make sure to read the details for each listed shipping method during checkout for specific information.
• Will my order ship all in one package?
We utilize multiple shipping facilities and in order to get your items out to you as quickly as possible, your order may ship in multiple packages. You can view the number of shipments for each order by reviewing your Order Status in the shipping confirmation email sent to you.
• Can I change my shipping address after my order has been shipped?
Unfortunately, we are unable to reroute a package once it has been shipped. If the address provided is deemed undeliverable and the package is sent back to us, we'll contact you in order to confirm the correct address. Please keep in mind that returning packages usually take twice as long to get back to us and be processed. However, we are not responsible for any package that is lost or not delivered due to incorrect address information provided on the order form. Please note our packages do not qualify for mail forwarding.
• Can I track my package internationally?
At this time, our international shipments do not offer tracking information. However, occasionally our shipping partners may be able to provide partial tracking. After that, the package has left the US and is on its way to you! In the event that you receive a tracking number that shows as "invalid", do not fear! Your package is in fact on its way! Average international delivery time is about 2 weeks once a package has been shipped, however it may take up to 6 weeks (to account for all possible delays such as customs processing, holidays, etc.). If you have not received your package after 6 weeks please contact us.
• My order is marked as delivered, but I didn't receive it.
We are sorry to hear this! We ask that you wait at least 24 hours after the package was marked delivered to see if it arrives. Occasionally the carrier will pre-mark the package as delivered. Also, be sure to check with your neighbors, housemates, family members, dogs, and garden gnomes to see if they happened to receive the package by mistake or on your behalf!
If you are a domestic customer and you're still unable to locate your package, please contact your local post office to see if they have any information regarding the delivery of your package. Please contact us within 7 days of the marked delivery date so that we can do our best to resolve this for you. Please also be advised that we are not responsible for any package that is lost or not delivered if incorrect address information is provided on the order form.
If you are a domestic customer and you're still unable to locate your package, please keep in mind that the average delivery time for international orders is approximately 2 weeks, but should take no more than 6 weeks. Unfortunately, because our international shipments do not include tracking information, we cannot determine the exact location of the package throughout its journey. You may have received tracking information that stopped updating at Fontana, California. This is the US international shipping hub. Not all countries support tracking through US shipping carriers which is why it may not update. Don't panic - most international shipments are to their new owners within 6 weeks, regardless of the tracking updating. If it has not been 6 weeks since you received your shipping notification, please sit tight and wait until the 6-week point. If you contact us prior to the 6-week mark, we will need to wait until the 6 weeks is up. If it has been more than 6 weeks since your ship date, please contact us via email at firstname.lastname@example.org. If you do not contact us within 60 days of the shipping date, we are no longer responsible for the package.
• Customs Charges
Depending on where you live in the world your order from SaucinTrendz may be subject to taxes/fees imposed by local agencies. These added fees are not included in the shipping cost paid at checkout. We have no control over any countries' import taxes or customs laws. Customs charges are usually assessed by the weight, cost, and amount of product within one order.
If the package's customs charges are not paid for, the order will be returned to us. We do not issue refunds for customs fees, shipping costs or the cost of the order should you refuse to pay the customs fees. You can find more information about your country's customs laws by contacting your local postal service or Customs Department. Both usually post this information on their websites. Also, we are not able to mark orders as "gift" in order to avoid these fees.
• This is a gift - can you exclude the packing slip?
Unfortunately, we do not currently have a gift option to not include the packing slip or price. All orders include a packing slip listing the order details. We apologize for any inconvenience.
• How long will it take to get my order?
At SaucinTrendz our items are printed to order. That means your items are printed after you place your order (not printed in advance). As stated during checkout, our average processing and printing time frame prior to shipment is 2-4 business days. If your order is now past its 4th business day and is still processing, please get in touch with our customer service team so that we can look into the delay for you.
Delivery will depend on the shipment method selected. For customers within the continental US, standard delivery will take up to 5 business days from date of shipment. Expedited delivery should fall within 3 business days. Deliveries to Hawaii, Alaska, Puerto Rico and Guam may take longer. Please note that if shipping to an APO address, tracking information will be limited for security purposes and delivery can take up to 6 weeks. Average international delivery time is about 2 weeks, however we ask that you allow up to 6 weeks to account for any possible delays (weather, customs, etc.). Our international shipments do not offer tracking information outside of the United States. If you are an international customer and you have not received your order within 6 weeks from date of shipment, please contact us so that we can provide further assistance.
If your item is marked "delivered" and you have not received it, please contact your local post office to see if they have any information regarding the delivery of your package. You may also want to check with your neighbors to see if the package was delivered to the wrong address. If you are still unable to locate the package, please contact us within 7 days of the marked delivery date so that we can do our best to resolve this for you. Please also be advised that we are not responsible for any package that is lost or not delivered if incorrect address information is provided on the order form.
• When will my card be charged for this order?
Your card will be charged as soon as you submit your order. Since each item is made to order, we do require payment up front.
• I didn't receive an order confirmation email - did my order go through?
Please be sure to check your junk/spam folder in your e-mail inbox, as the confirmation email may have ended up there. If you're still unable to find it, please let us know as soon as possible by sending an email to email@example.com. In order to help you efficiently, please include the following information:
1.Your email address 2.Your payment method - either PayPal or Credit Card. If Credit Card, please include the first and last name on the card and the last 4 digits of the card number.
• What kind of shirts do you print on?
Our shirts are 100% cotton and printed in the USA! They're super comfortable! Since they are 100% cotton, we suggest washing on cold and hang drying to prevent the tank from shrinking.
• How are the shirts printed?
Our tees are printed using state-of-the-art screen printing processes.
• How do your shirts fit?
We recommend measuring a t-shirt you already own (laid flat) and comparing its measurements to our size chart to determine which fit and size will work best for you.
Peturns, Exchanges, and Damages
• What happens if I receive a damaged or incorrect product?
If you receive an item that is damaged, or if you receive something other than what you ordered, please contact us within 14 days and provide a photo of the item. We will do our very best to replace your item, but please be aware that a refund may be issued if we are not able to provide a replacement. If you do not contact us within 14 days of receiving the incorrect or damaged item, a refund or replacement may not be issued.
• What is your returns and exchange policy?
Due to the custom printing and limited edition nature of our products, all sales are final. We do not offer swap-out exchanges as our products are not printed in advance. If you'd like to exchange your product for any reason (different size/color/style), you'll need to return the product you have and purchase the design as desired if it is available. Any new purchase will reflect the current price.
Please be sure to consult the size chart before purchasing the item to ensure your item will fit correctly. If after you place your order you need to make a change, please contact us via email at, firstname.lastname@example.org immediately as we will only be able to make changes to your order within 1 hour from after the order is placed. Be sure to enter “Order Modifications” in the subject area of your email.
Items will only be eligible for a refund if they fall into one of the documented following categories:
- Item is Damaged in Transit
- Incorrect Item is Delivered
- Item is Defective or Misprinted
If you receive an item that you believe falls into one of the categories above, please send an email to email@example.com within 14 days of receiving your order. Please include photos of the item as well as your preference for a refund or replacement item. If you request a refund, please keep in mind that the refund will be only for the cost of the merchandise, as shipping costs are non-refundable. Please note, return shipping costs are the responsibility of the buyer.